Get 10% off your order if paying w/ EMT payments by using coupon code 'MTXLBS10' and 20% off the order if paying w/ CRYPTO by using coupon 'MTXLBS20'

Frequently asked questions:

  1. How do I place an order?

    Customers can browse products by navigating to the the 'shop' section. Customers can then add items to their cart, and complete the checkout process. One of our team members will get back to you with payment information matching the payment method you have selected when placing your order.

  2. What payment methods do you accept?

    (EMT) Email Money Transfer, (BTC) Bitcoin, and (ETH) Ethereum.

  3. Can I track my order?

    When the order ships out, an email is automatically generated and sent to customers. The majority of orders ship with 24-48 hours upon reception of the customer's payment. You can then use that tracking number and enter it onto the Canada Post website to track your order.

  4. What is your return policy?

    Please open a return ticket with If your return ticket is approved, you will receive return information. (Please refer to our "refund policy" page).

  5. Do you offer international shipping?

    Yes. We ship to all countries with no exceptions. However, for international order, please contact us via email at

  6. How can I contact customer support? or contact us directly on our IG page @matrixlaboratories and we will respond to your inquiries within hours.

  7. Are my personal and payment details secure?

    Our website has SSL encryption and any other security certifications to make sure the order information are as secure as possible. As for payment information, we only accept offline payments, so there is no record kept of the payment details on our end.

  8. Do you have a loyalty program or rewards program?

    The fact that you've chosen our brand, you're automatically a customer that we care for. Therefore, we always offer incentives to our customers whenever feasible .

  9. What if an item is out of stock?

    When an item is temporarily out of stock, it should get back in stock within 1-2 weeks maximum. Whenever an item is on backorder, we make sure it's marked as such.

  10. Can I cancel or modify my order after it's been placed?

    • Detail your order cancellation and modification policies, including any time limits and procedures for making changes to orders.

These FAQs should address many common concerns that customers may have when shopping with us, for any inquiries/ concerns that haven't been addressed on this page, you're more than welcome to shoot us an email at